Shipping policy

Shipping Policy – RunFlow™

Last Updated: May 2026

At RunFlow™, we make every effort to ensure the fast, secure, and reliable delivery of your orders.

1. Processing Times

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not shipped on:

Weekends;
Public holidays; or
Exceptional closure periods announced on our website.

During periods of high demand, additional processing time may be required.

2. Estimated Delivery Times

Delivery times vary depending on your location:

Canada: 5–12 business days
United States: 5–12 business days
Europe: 7–15 business days
International: 7–20 business days

These delivery times are estimates only and may vary due to:

Shipping carriers;
Weather conditions;
Peak demand periods; or
Customs clearance procedures.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

The delivery destination;
The package weight; and
Any active promotional offers.

Free shipping may be offered on selected orders or during specific promotional campaigns.

4. Order Tracking

Once your order has been shipped, a confirmation email containing a tracking number will be sent to the email address provided during checkout.

Please allow 24 to 72 hours for tracking information to become active with the carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

RunFlow™ shall not be held responsible for:

Packages lost due to an incorrect address;
Data entry errors; or
Orders delivered to an incorrect address provided by the customer.

6. Delivery Delays

While we do our best to meet estimated delivery times, delays may occur due to circumstances beyond our control.

RunFlow™ cannot be held responsible for delays caused by:

Shipping carriers;
Customs services;
Natural disasters;
Strikes; or
Any other unforeseen event.

7. Lost or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us as soon as possible at:

Email: runflow.support@gmail.com

We will review each case individually and work to provide an appropriate solution.

8. Taxes and Customs Duties

For international orders, customs duties, taxes, or import fees may apply according to the regulations of the destination country.

These charges are the sole responsibility of the customer.

9. Contact

For any questions regarding the shipment of your order, please contact us at: