Return and Refund Policy – RunFlow™

At RunFlow™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or an order number is required.

⚠️ For hygiene and safety reasons, used, damaged, or incomplete products cannot be returned.

Personalized Products

Personalized (“Custom”) products are non-exchangeable and non-refundable, except in cases of:

• An error on our part;

• A manufacturing defect; or

• A product that arrives damaged.

We strongly recommend carefully reviewing all personalization details before finalizing your order.

Damaged or Defective Items

If your item arrives damaged or has a defect, please contact us within 48 hours of delivery and provide:

• Clear photos of the product;

• Your order number; and

• A description of the issue.

After review, we may offer:

• A replacement;

• A partial refund; or

• A full refund, depending on the circumstances.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

• The refund will be issued to your original method of payment;

• Processing may take 5 to 10 business days, depending on your financial institution.

Original shipping costs are non-refundable.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is:

• Defective;

• Incorrect; or

• Damaged upon delivery.

Order Cancellations

Orders may be canceled within 5 hours of purchase.

After this period, the order may already be in processing or shipped and can no longer be canceled.

Lost or Delayed Packages

RunFlow™ is not responsible for delays caused by:

• Shipping carriers;

• Customs authorities;

• Weather conditions; or

• Circumstances beyond our reasonable control.

However, we will always do our best to assist you in tracking and resolving any delivery issues.

Contact

For any questions regarding returns or refunds, please contact our support team:

Email: runflow.support@gmail.com

We typically respond within 24 to 48 business hours.